🙋 How to Create and Review Support Requests (Tickets)

Here, you will learn how to create and review support requests (tickets).

1. Start, under the Life Preserver icon in the top-right corner, and choose Request Help.
   • Alternatively, if you are already in the knowledge base, click the Submit a request box or select Submit a request in the top right.
   • Or simply email SchoolData directly at support@schooldata.net.

2. Fill in your Email Address, Subject, and Description. Please enter details that will help us serve you. 

3. Screenshots and additional files can be attached. Click Add file in the Attachments field, or simply drag and drop the files into the location.
4. Click Submit.

View Requests

1. Start, under the Life Preserver icon in the top-right corner, and choose View My Requests.

2. You will see two subpages or tabs to select from: My Requests, Requests I’m Cc’d on.
3. Use the Search Requests field to filter your requests.
4. You can also filter using the Status dropdown menu to the far right. (Any, Open, Awaiting your reply, Solved).

5. Click the Subject to view the request and its associated communications.
   • Reply to a conversation (Open or Awaiting a Reply) by scrolling to the bottom of the request.

•  If solved, you may click Create a follow-up at the bottom of the communications if needed.

• How to Create and Review Support Requests (Tickets).pdf900 KB